Terms & Conditions

By downloading, installing, or using the VehCall application or website, you (“User”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use the platform. These Terms are governed by the laws of India.

VehCall provides a QR-based vehicle alert system. Upon registration, users receive a QR sticker to affix to their vehicle. When the sticker is scanned by a third party (attendant, fellow motorist, or parking operator), the registered vehicle owner receives an alert via WhatsApp and/or phone call. No personal contact information is shared with the person scanning the sticker.

VehCall also operates a parking pass system in partnership with authorised parking operators. Subscribers may use their registered QR as proof of a valid parking pass at partner locations.

• You must be at least 18 years of age to register on VehCall
• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You may register a maximum of 3 vehicles under the Premium Annual plan and 1 vehicle under the Individual plan
• VehCall reserves the right to suspend or terminate accounts with false or misleading information

4.1 Correct Use

• Affix the QR sticker clearly on your vehicle windscreen in a visible position
• Ensure the sticker is not obscured, damaged, or tampered with
• Only use the sticker issued for your registered vehicle

4.2 Prohibited Use

• You must not transfer your QR sticker to another vehicle or another person
• You must not attempt to replicate, clone, or digitally duplicate the QR code
• You must not use the platform to harass, stalk, or intimidate any individual
• You must not use the alert system for commercial solicitation or spam

Misuse of the QR sticker or alert system may result in immediate account suspension without refund and may be reported to law enforcement authorities.

5.1 Plans

VehCall offers the following subscription plans (prices inclusive of applicable GST):

• Full Day Pass — Rs. 100 (single day, single vehicle)
• Monthly Pass — Rs. 299/month (single vehicle)
• Annual Pass — Rs. 2,499/year (single vehicle)
• Premium Annual — Rs. 3,999/year (up to 3 vehicles)

5.2 Payment

All payments are processed via Razorpay or Cashfree. VehCall does not store payment card details.

• GST invoices are generated automatically and available in-app
• Subscription activates immediately upon successful payment

5.3 Renewal

Subscriptions do not auto-renew by default. You will receive a reminder 7 days before expiry.

• If auto-renewal is enabled by the user, it may be cancelled at any time from account settings

5.4 Refund Policy

• Day Pass: Non-refundable once activated
• Monthly / Annual Pass: Refund of pro-rated unused amount within 7 days of purchase, if no QR scans have occurred on the account
• No refund is applicable after 7 days or once the QR sticker has been scanned
• Refund requests must be emailed to info@vehcall.com with your order ID

VehCall uses WhatsApp Business API and telephony services to deliver alerts. You acknowledge and agree that:

• Alert delivery depends on your phone being switched on, connected to the internet or mobile network, and WhatsApp being installed and active
• VehCall is not responsible for alerts not received due to network failure, phone being switched off, WhatsApp account issues, or DND (Do Not Disturb) settings
• VehCall does not guarantee that an alert will be delivered within any specific time period
• VehCall is not liable for any loss, damage, towing charges, parking fines, or other costs arising from a missed or delayed alert

We recommend keeping your phone notifications active and WhatsApp installed for best results.

VehCall parking passes are valid only at locations operated by authorised VehCall parking partners. VehCall does not guarantee availability of parking space at any partner location. A valid pass entitles you to park without per-hour charges at partner locations — it does not reserve a specific parking bay. VehCall is not responsible for disputes between users and parking operators regarding space availability.

Users must not engage in any of the following:

• Using the platform for any unlawful purpose under Indian law
• Attempting to reverse-engineer, hack, or disrupt the VehCall platform
• Creating false accounts or impersonating another person
• Using automated tools, bots, or scripts to interact with the platform
• Uploading malicious code or interfering with platform security
• Using the scan/alert feature to track or surveil individuals without consent

All content on the VehCall platform — including the app, website, logo, QR technology, design, and software — is the exclusive intellectual property of VTRIG TECH and is protected under Indian copyright, trademark, and patent law.

Users are granted a limited, non-exclusive, non-transferable licence to use the VehCall app for personal, non-commercial purposes only. No other rights are granted.

The VehCall platform is provided “as is” and “as available”. To the fullest extent permitted by applicable law, VehCall makes no warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Uninterrupted or error-free operation of the platform
• Accuracy or completeness of any information on the platform

To the maximum extent permitted by Indian law, VehCall’s total liability to any user for any claim arising out of or related to these Terms or use of the platform shall not exceed the amount paid by that user for their current active subscription plan.

VehCall shall not be liable for any indirect, incidental, consequential, or punitive damages including loss of data, loss of profits, or damage to property.

You agree to indemnify, defend, and hold harmless VTRIG TECH, its directors, officers, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any false information provided by you.

• VehCall reserves the right to suspend or terminate your account at any time for violation of these Terms
• You may delete your account at any time from app settings
• Upon termination, your QR sticker will be deactivated immediately
• Any unused subscription balance will be refunded on a pro-rated basis, subject to Section 5.4

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through mutual discussion within 30 days.

If unresolved, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Noida, Uttar Pradesh. The language of arbitration shall be English. The award shall be final and binding on both parties.

Subject to the above arbitration clause, courts in Noida, Uttar Pradesh shall have exclusive jurisdiction.

VehCall reserves the right to modify these Terms at any time. Material changes will be communicated via in-app notification and/or email at least 7 days before taking effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request a pro-rated refund.

For any questions regarding these Terms and Conditions or Privacy Policy: